Question 1

How do I choose the right size?

Accepted Answer

Check the size guide and the product measurements before ordering. Sizing can vary by design, fabric and style, and you are welcome to contact us before ordering if you need help selecting a size.

Question 2

Will the colours match the photos exactly?

Accepted Answer

We make reasonable efforts to display colours accurately, but actual colours may vary slightly because of screen settings, lighting, photography and device displays.

Question 3

Can I return or exchange an item?

Accepted Answer

We do not accept returns, and all purchases are final except for eligible exchanges. You can request an exchange within 3 days of purchase, subject to availability and approval. Products must be unused, unworn, unwashed and in original condition with all tags and packaging. We do not offer refunds for change of mind, incorrect size selection or personal preference. Please read our Exchange & Return Policy and contact us with your order details.

Question 4

What if my item is damaged or incorrect?

Accepted Answer

Please contact us promptly with your order details and supporting photographs so that we can review the issue. Any legally required remedies for defective, damaged, incorrect or misrepresented products remain unaffected.

Question 5

Can I cancel my order?

Accepted Answer

Please contact us as soon as possible. Cancellation may not be possible once the order has been dispatched.

Question 6

How long will delivery take?

Accepted Answer

We aim to deliver all orders within 7 days of order confirmation. Delivery can take longer depending on your location, courier availability, weather, public holidays or other unforeseen circumstances. Shipping charges, if any, are shown at checkout or shared before your order is confirmed.

Question 7

How is my personal information used?

Accepted Answer

Only as described in our Privacy Policy: to process orders, provide support, prevent fraud and improve the shopping experience. We do not sell your personal information.